SHIPPING & RETURNS

Delivery Options and Charges

We ship to addresses in the UK only. Our standard shipping service is 48 hour tracked and signed for.

All orders received after 11am will be sent the next working day.

Postage is £4.85 for all orders sent First Class and £4.20 for all orders sent Second Class.

All orders are sent tracked by Royal Mail

Orders are processed for delivery on working days only (Monday to Friday, excluding UK Bank Holidays).

All orders received by 11am will be despatched the same working day, all orders after this time will be sent the next working day.

The delivery services we use usually only deliver Monday - Friday, so orders sent on Thursday please expect delivery on Monday.

We will take all reasonable care to deliver to addresses given.

However, we will not be liable for non-delivery or mis-delivery because of the incorrect address being entered at the checkout.

Orders are sent tracked by Royal Mail

We hope that you are delighted with your Latrousse products.

However, if for any reason you are not entirely satisfied you may return any item in its original condition

for a refund within 14 days of receiving your order for a refund or within 28 days for an exchange.

Please notify us if you would like to return your order by contacting our Customer Service team

with details of your order number and items for return by email to info@Latrousse.com.

If you return items for reasons other than defects in the goods, or incomplete, or incorrect delivery,

you will be required to arrange and pay for the return of the items to us.

Please ensure you obtain a Proof of Postage when you return the goods to us.

You should retain your Proof of Postage in order to provide proof to us that you have returned the goods,

in the unlikely event that we do not receive the returned parcel.

Returned goods should be posted to:

Latrousse Ltd
Returns Department
The Pringle
Boston Road
Sibsey
Lincolnshire
PE22 0SJ

Refunds will only be made against the original credit/debit card used.

If you cancel your order but do not return such goods to us within 14 working days

of notifying us of cancellation, we shall be entitled to withhold payment of any refund.

Please Note: We will not provide a full refund if goods show signs of unreasonable use. In such circumstances,

we will notify you that a reduced refund amount will be available, or you can choose to arrange

for such goods to be returned to you within 28 days of our notification.

All returns will be processed within 4-7 working days.

If the goods you receive are damaged or faulty in any way, or not what you originally ordered

we will be happy to exchange the items or offer you a refund.

Please notify us if by contacting our Customer Service at info@Latrousse.com

This policy does not affect your rights under law as a consumer, which apply in addition.